FAQ

 

IN CASE YOU HAVE ANY QUERIES CONCERNING THE PURCHASES IN OUR BOUTIQUE PLEASE FIND BELOW THE LIST OF FREQUENTLY ASKED QUESTIONS: 

 

What does exactly the size of Ray-Ban® glasses mean?

The value of a size which is shown for each product is the width of the lens, measured in millimeters.

 

Can I return or exchange glasses if they do not fit me?

Of course. Each Customer of Optique-shop.co.uk is entitled to return prescription frames (purchased without lenses) or sunglasses within 14 days of receiving the shipment, without giving any reason.  Also each  prescription frames (purchased without lenses) or sunglasses offered at Optique-shop.co.uk may also be replaced within 14 days of receiving the the shipment. 

 

Is there any warranty for Ray-Ban® glasses and if so under what conditions?

All products purchased at Optique-shop.co.uk are covered by 2 year manufacturer’s warranty here >>. The warranty covers only damages resulting from product hidden defects. Damages in connection with the improper use of goods are not covered by the warranty.

 

Do you have a stationary store where I could try on and buy Ray-Ban® glasses?

We invite you to visit our Boutique Optique at Plac Trzech Krzyży, Arkadia or Galeria Mokotów in Warsaw, Poland.

 

If I like the model of Ray-Ban® glasses which is not available at Optique-shop.co.uk can you order it for me?

If the model is available in the current Ray-Ban® collection we can order it for you, otherwise it will not be possible.

 

How can I pay for goods purchased at Optique-shop.co.uk?

All information about the payment methods can be found here >>.

 

Could I order lenses for frames purchased at Optique-shop.co.uk?

Of course, we work in co-operation with Essilor, which is the leading manufacturer of lenses. More information about the selection of lenses can be found here >>.

 

Are all the products at Optique-shop.co.uk available in stock?

To see the product that we have currently available in stock please use the filter in the left menu.

 

Polarization, what it is?

Polarization is responsible for the reduction of blinding glare from flat surfaces such as concrete or water glass.

 

Why there is only “Ray-Ban®” inscription on some glasses and “Ray-Ban® P” on others?

The letter "P" with "Ray-Ban®" inscription informs us that glasses have polarization.

 

Is it possible to install progressives lenses in Ray-Ban® frames?

This is conditioned by the size of a frame. You can receive more detailed information calling +48 888-800-000.

 

Is there any lenses suitable for children?

Yes, we also have them in our offer.

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